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Daupler dispatch delayed 3-4 weeks

‘Complexities’ move six-month trial of utility service after hours dispatch program back


Last updated 8/12/2021 at 10:08am

CHENEY — Implementation of the city’s new afterhours utility service dispatch system has been put on hold and won’t be initiated for another 3-4 weeks.

Light Department Director Steve Marx said the July 20 startup of the new incident response management system through Daupler, Inc. didn’t take place due to a technical glitch in the program. The system was to have begun routing calls for utility service directly to utility employees through a separate phone line rather than through the current system of calling 911 dispatchers.

Marx said the company didn’t specific what the problem...

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