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Daupler startup passes without initiation

Utility dispatch service July 20 start delayed due to technical glitch


Last updated 7/28/2021 at 12:46pm

CHENEY — Implementation of a new afterhours utility service dispatch system will have to wait a couple more weeks.

According to Light Department Director Steve Marx, the July 20 initiation of the new incident response management system through Daupler, Inc. didn’t take place due to a technical glitch in the program. The system was to have begun routing calls for utility service directly to utility employees through a separate phone line rather than through the current system of calling 911 dispatchers.

“(It) appears to be a bigger issue than what they told me last week when we sent th...

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